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Jack 21 Casino Review Australia 2021
Jack21 Casino has been around since 2016. The online casino operated by Mountberg BV can convince with its game selection that goes far beyond blackjack. But this is by no means everything that excites players. Find out what Jack21 has to offer in our casino test.
As always, we focus on the most important topics in this Australian casino review. These include, among other things, the bonus offer, the game selection, the reliability and the customer service.
Jack 21 Casino Games and Reliability
Operating under Mountberg Limited’s halo, Jack 21 Casino shows its white paw and reassures all the players who wish to try the adventure on its platform. Like the other casinos belonging to this operator, it offers its services in compliance with the Curaçao Gambling Commission’s standards, of which it holds a licence.
Just scroll down to the bottom of the site’s page to see the institution’s seal. Click on it to check the validity of the licence before venturing into the meanders of this site. With Mountberg Limited, you are safe from any unpleasant surprises, as this operator is renowned for its seriousness.
His paw feels quite comfy in the design, by the way. The first visual contact with the site’s lobby reminds us of its other casino, one of the best online casinos globally, which belongs to the same operator. The organisation of the menu, the blue-night background, the large main banner, and some other elements of the site design confirm the similarity between the two sites.
And the one we are interested in here seems to be struggling like a little devil to catch its visitors at first glance. The promise of a generous welcome pack of 110% on first deposit followed by a bonus without additional deposit, the multiple promotions announced, as well as the dynamism of the site send, in this respect, quite interesting signals.
Jack 21 first opinion: one feels well and truly on a new online casino, the ergonomics are good, the navigation is fast, and the site’s display is optimised. We can’t wait to see if the site’s toy library is up to the task.
The Pokies of Jack 21 Casino
Among the more than 1000 games available in Jack 21 Casino’s game library, pokies have logically taken the lion’s share. The choice available is as wide as it is diverse, with 3D slots and video slots, not forgetting the timeless fruit slots and other classic slots that have been brought back into fashion.
Depending on your preferences and wishes of the moment, there is plenty to please you. One of the most popular titles is the generous Koi Princess pokie, with its colourful world and numerous winning possibilities. If you’re a martial arts fan, try to hit the jackpot by guiding brave warriors in Hanzo’s Dojo. Current themes such as mythology, Greek-Egyptian and Scandinavian mythology are also on offer with titles such as Viking Runecraft, Rise of Olympus and many more. Finally, if it’s the big progressive jackpots that make you dream, don’t hesitate to try your luck on Mega Moolah, the most generous slot in history.
The good news is that a demo mode, accessible even without registration, is offered to test all these pokies for free before switching to real money mode.
Table Games with and without a Croupier
Next to this multitude of pokies of all kinds, the table game section of Jack 21 Casino might have looked a little frail. But this is not the case; the site indeed offers more than 200 games in this register.
All the great classics are on the menu, from roulette to poker, blackjack, baccarat, craps and dice games.
Numerous variants, offered by different publishers, allow you to vary the gaming experience as much as possible, such as the section dedicated to live casino games with a live dealer. This is a requirement that almost all new online casinos are nowadays complying with.
If like us, you are a fan of this type of game; you will be pleased to know that the offer here too is quite wide, with much live roulette, live blackjack, live baccarat and live poker tables. Several other new games provide an immersive and realistic gaming experience.
Video Poker and Other Games
It always feels good to play at an online casino that doesn’t confuse video poker games with table games. Jack 21 Casino has a good idea to dissociate them by arranging its selection of Video Poker in the Other Games section.
This is where you can try your luck on variants such as Deuces Wild, Deuces and Jokers, Jacks or Better, as well as many other variants that can be played in multi-handed mode.
Scratch games, bingo and virtual sports betting games are also available in this section.
Just use the filter in the left menu of the site to discover the very long list of suppliers who offer their games on Jack 21. In total, there are about 50 of them! Therefore, it is easy to understand the composition of this game library, which will surely expand a lot over time.
But it’s not just a question of quantity, since it’s the best publishers in the entire iGaming industry gathered here: Betsoft, NetEnt, Microgaming, Play’n Go, Yggdrasil Gaming, Pragmatic Play, Quickspin, No Limit City, ELK Studios, etc.
As far as live games are concerned, they are largely supplied by the undisputed leader in this segment: Evolution Gaming. But he is not alone in this. Asia Gaming, Hollywood Tv and Vivo Gaming also add their grain of salt.
Register on Jack 21 Casino
If you plan to play at Jack 21 Casino for real money, you will need to open a player account. The procedure is fairly standard. The registration button is in the right-hand corner of the site and gives a fairly short form.
So it doesn’t waste too much time, since you need to provide the usual information (no validation code, just an email to confirm the player account).
To identify yourself, you obviously have to create a username and a password. All this takes at most a minute, and a few seconds more to finalise your creation by carrying out the validation by email.
The personal player area at Jack 21 Casino is rather ergonomic; this allows you to find your way around the various functions quickly. One of them allows you to define game moderators right from the start. In just a few clicks, you can, in fact, impose deposit, loss and even betting limits on yourself.
Jack 21 Casino: A Big guarantee of quality
The casino is true to its motto and effectively puts the well-being of its players first. Jack 21 thus positions itself as an ethical online casino.
In addition to this sense of ethics and its operator’s good references, Jack 21 Casino also ensures the security of data and transactions that transit on its platform.
Your deposit and withdrawal operations are subject to data encryption using a certified 128-bit SSL solution. The personal data that you provide when registering and during your various interactions with the casino team are for their part, processed under the requirements of the RGPD and in compliance with confidentiality requirements.
Jack 21 Payments and Support
Depending on your country of residence, Jack 21 Casino gives you the choice of several payment methods to carry out your various financial transactions on its platform:
- For deposits: Skrill, Neteller, Neosurf, Ecopayz, Cashlib, Visa, Mastercard, AstroPay, Paysafecard, Zimpler, Interac, Bitcoin and Wire Transfer.
- For withdrawals: Skrill, Neteller, Neosurf, Visa, Mastercard, Interac, Bitcoin and bank transfer.
In principle, as soon as your deposit transaction is validated, your player account is instantly funded and you can start playing unless you make a bank transfer. In this case, it may take a few days. It is, therefore, clearly not the best option.
As far as withdrawals are concerned, our experience has been quite disappointing. While Jack 21 Casino announces a maximum processing time of 48 hours in its terms and conditions, the reality is slightly different. It takes at least 5 days on average before the casino validates the payment. To this is then added the delay imposed depending on the chosen payment method.
It’s a missed opportunity for such an experienced operator, and a casino focused on “customer satisfaction”!
The other big disappointment in this Casino Jack 21 review concerns the maximum withdrawal limit per transaction: $1,000. The monthly withdrawal limit is not much more glorious since you can only withdraw a maximum of $10,000 per month.
Customer Service of Jack 21 Casino
If you have any concerns, you can consult the site’s FAQs to try to find an answer, especially if it is a fairly common question about how the site works or payment procedures, for example.
If you are not satisfied, contact Jack 21 Casino’s customer support, which is available 24/7, by email or live chat. The second option is clearly the most convenient and quickest.
Please note, however, that not all support agents are English-speaking. Therefore, the chances are that you will come across an English speaking customer service representative. Apart from this detail, our experience with this service has been rather pleasant, with courteous and responsive counsellors.
Jack 21 Promotions and Conditions
When we started this Jack 21 casino magazine, we waited for the site to turn the corner regarding its bonus offer and related conditions. We are again a little disappointed after going through the offer, especially regarding the casino’s requirements concerning these various offers.
Mountberg Ltd fell short of what was expected from its casino, which is supposed to put the interests of the players first. Let’s take stock of the situation:
- The casino’s wagering requirements about winnings from deposit bonuses = 30 times the bonus amount + the deposit. If you manage to fill up the wagering, you will withdraw your winnings, but with a maximum withdrawal of 10 times the initial deposit amount.
- Winnings from free spins must be wagered at least 50 times before withdrawal. Cashable winnings are also capped at $25.
- You only have 7 days each time to fulfil these wagering conditions. Otherwise, the bonus and winnings will be void. That’s a concise period of time, let’s face it.
- The max bet per round imposed when you are under bonus differs according to the type of game! Ensure that you do not exceed the maximum per round limit if you do not want your bonuses and winnings to be cancelled.
The Welcome bonus of Jack 21
To get started, new players registered at Jack 21 Casino are entitled to a welcome bonus consisting of a 110% match on the first deposit amount, with a maximum of $220 free. Nothing extraordinary, however, you will be allowed to use this first offer on live dealer games. However, in case you win from the bonus, be aware of the contribution of live dealer games to wagering: 25% of your wagers will be counted in the calculation.
This rather atypical welcome offer allows Jack 21 Casino to distinguish itself from its peers and to score a good point with the players. Thank you for opting for the bonus game, the online casino offers you a bonus with no additional deposit: 20 free pokie games.
Jack 21 Weekly Bonuses
Every Monday, you can boost your bankroll by taking advantage of this exceptional promotion. Monday’s Casino Jack 21 promotion is valid all day, on every deposit of at least $10.
This weekly bonus entitles you to a 40% bonus up to $200. There is no limit to the number of times you can take advantage of this promotion in a single day.
Thurday Free Spins
Every Thursday, Jack 21 Casino doubles its efforts to keep pokie fans happy by offering free spins galore. Starting with your second deposit, every time you top up your account with at least $50, you receive free spins for use on Northern Sky by Quickpin, Sahara Nights or The Golden Owl of Athena by Betsoft.
Wednesday Live Casino Bonus
This bonus applies exclusively to live casino games. To get the weekend off to a good start, you will receive a 10% cashback on your week’s losses.
VIP Jack 21 Casino
Jack 21 Casino encourages players who regularly wager real money (and therefore do not always opt for bonuses).
Loyalty offers include :
- Weekly cashback on the amount of the previous week’s net losses. This cashback on losses is paid out every Tuesday.
- VIP programme with loyalty points: each time you wager $10 on one of the casino games, you receive 1 loyalty point. Each week, your loyalty points are then converted into bonus money according to the ratio of 25 loyalty points against $1 bonus money.
- VIP Club with 7 levels: Red Star, Bronze Star, Silver Star, Gold Star, Platinum Star, Titanium Star and Diamond Star. To advance in this hierarchy, collect as many loyalty points as possible.
- Of course, various advantages are granted for each level: free spins, exclusive bonuses, personalised assistance and 24/7 availability, etc.
Jack 21 Casino Withdrawals
After several sessions and test withdrawals, we were able to form a full Jack 21 casino review. So let’s summarise our experience with this online casino.
As far as the site’s security and reliability are concerned, there is almost nothing to complain about. The possibility of defining the limits of games is one of the features that appealed to us a lot.
The same goes for the quantity and quality of the game library: there is plenty to satisfy everyone, both in pokies and table games, with or without live dealers.
However, we were quite disappointed with the payment management and bonus conditions applied by the online casino. The Jack 21 team must be able to process withdrawal requests more quickly. Otherwise, this could cause many players to flee the casino. As for the bonus conditions, a little more flexibility would probably only attract more players.
Jack 21 Casino Final Opinion
This online casino is not the Eldorado we had hoped for. However, it remains a good destination for players looking for a new gaming experience in a secure gaming environment.Jack 21 Casino : Latest Aussie entry offers a very exclusive welcome bonus of $1200 especially for Pokiesportal's readers!